Frequently Asked Questions

  • At Aero, we proudly support our heroes! We’re excited to offer a 5% discount to all active duty military personnel and WSU campus employees. It’s our way of saying thank you for your service and commitment to our community.

  • Not at all! We will rent to anyone that qualifies.

  • There are many ways you can qualify to live at Aero whether you are a student, non-student, international, or domestic. If you don't meet one or more of the following criteria below, please give us a call so we can give you all available options and have you call Aero your next home!

    If you would like to self-qualify on your application, you will need to meet the following criteria:

    1. Make 2x income to rent

    2. Have a social security number

    3. Have a credit score of 650+

    4. No past rental collections or evictions

    5. No past criminal history

    International Students:

    • An international applicant is one who does not have a Social Security Number. In order to qualify, the primary applicant and/or co-applicant will be required either use our LEAP Guarantor Waiver Program for immediate approval or find a guarantor that meets all the requirements above. There is a monthly fee of $32 for the LEAP Guarantor Waiver Program.

  • A furniture package, wireless internet, water, sewer, and trash removal are all included in your rent.

  • Yes, we would love your furry friend to come live with us! We allow dogs and cats with a max of two pets allowed per apartment. Weight and breed restrictions do apply to dogs. Please contact the leasing office for more information.

  • You may choose your roommates, or we can assist in the roommate matching process. We use a roommate matching system that determines compatibility with emphasis on personal/social habits, study habits, sleep patterns, year in school, area of study and many other factors to help find the most compatible roommate.

  • An individual lease means that each resident is only responsible for their rental amount and damages to their bedroom and the common areas in the apartment. With a term lease, rent is broken down into installments and based on number of days in the lease instead of number of days in the month.

  • Yes! While we offer furnished floor plans, we also can offer unfurnished ones. If you have furniture that you would like to bring into your new apartment, feel free to bring it all with you!

  • Aero does require that all residents have renter’s insurance of at least $100,000 in personal liability. If a resident can’t obtain renter’s insurance on their own, Aero does provide a renter’s insurance program that you can enroll in for a monthly fee. This requirement is for the financial protection of both the resident and the community.

  • A lot of work and money goes into preparing an apartment. This fee assists the community in flipping an apartment once a resident vacates. We have a specific apartment preparation routine that this administration fee goes towards. Any deviation from the routine would result in damage charges billed to the resident after vacancy.

  • Our maintenance team works tirelessly to resolve any maintenance issues quickly and professionally. Our apartment community also offers 24-hour emergency maintenance for additional support. A resident may request maintenance by submitting a work order through their online resident portal.

  • Rent is due on the first of each month beginning with the month the resident’s lease term begins.

  • There are several ways a resident can pay rent:

    1) A resident can visit the leasing office to pay in person via check or money order.

    2) A resident can log into their online resident portal and pay with an echeck, credit or debit card.

  • Aero will provide residents with access to the apartment community’s utility bill management system so they can setup an account for their electric bill. This system will individualize the electric bill by splitting the total monthly bill evenly among all residents in the apartment and assigning each resident’s portion to their account to pay online. If a roommate doesn’t pay their portion, the other residents in the apartment don’t need to worry or pay for the remaining balance!

  • Each apartment will receive one mail key that will access their mailbox. If a package comes that can fit into the larger parcel box below the mailboxes, a key will be left in the mailbox with a tag that tells you which parcel box it opens. If a package is too large for the mailbox and the parcel box, then the package will come directly to the office staff and the office staff will send you a package notification.